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IT Business Relationship Manager II

IT Business Relationship Manager II

SchoolsFirst Federal Credit UnionTustin, CA, United States
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We're always looking for diverse, talented, service-oriented people to join our exceptional team.

IT Business Relationship Manager II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range : 41.79 - $62.68

Scheduled Weekly Hours :

What You'll Be Doing

Develops effective relationships with business units, divisions or groups of users. Ensures required IT services are identified, developed and supported to the satisfaction of the business unit / division. Acts as a liaison between the IT department and other business units to help integrate IT into the business by fostering inter-departmental communication and collaboration in service of business goals. Provides direction and guidance to business partners to enable the best information technology solutions that match strategic business needs.

  • Function as the primary point of contact from IT for business stakeholders. Builds and maintains strong relationships with business partners and acts as a liaison between information services teams and the business partner.
  • Provides education to new partners with regards to IT service offerings.
  • Provides input and communicates the IT capabilities / service catalog to better meet business needs.
  • Assists with prioritization of work for each assigned line of business based on the IT Portfolio and business priorities, while ensuring progress is on schedule and outcome is high quality.
  • Ensure recommended solutions are streamlined and aligned with organizational priorities and goals and monitors that the IT solutions are meeting the partner's expectations.
  • Develops, shares, and leverages best practices across IT.
  • Assists with capturing, centralizing, and assessing IT demands to identify benefits and associated risk and cost.
  • Develops metrics to track value delivery and provides various reports.
  • Communicates business needs with the appropriate IT group to gain alignment between business needs and technical capabilities. Works with IT, the Project Management Office and other key stakeholders on project prioritization, solution delivery and communication.
  • Gathers high-level business requirements and defines scope during initial discovery by conducting meetings / interviews, and facilitating large group / cross-functional sessions with partners.
  • Collaborates with Business to interface with vendors to understand whether vendor products will meet business requirements.
  • Applies BRM best practices in daily functions.
  • Educates on the BRM program and collaborates with the team on maturing the business relationship function and capabilities.

Additional Job Functions

  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

    • Qualifications

  • Bachelor's Degree in the Information Technology / Computer Sciences fields or equivalent years of experience required
  • 3-5 years of experience in relevant field required
  • Business Relationship Management Practitioner - BRMP required

    • Knowledge, Skills, and Abilities

  • An understanding of business processes and how solutions are deployed in order for the business functions to operate efficiently and effectively
  • Excellent written and verbal communication, including technical writing skills
  • Strong interpersonal / relationship management skills in building partnerships
  • The ability to conduct cost / benefit analysis & business case development
  • Excellent analytical skill & problem solving approach

    • SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

    At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

    SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

    This organization participates in E-Verify.

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    Relationship Manager • Tustin, CA, United States