Help Desk Consultant

A company is looking for a Functional Help Desk Consultant. Key Responsibilities Triaging and remediating tickets Handling ticket escalations Generating reports and conducting analysis of Help Desk activities Required Qualifications One or more years' experience supporting software solutions for government Experience in developing SQL queries, preferred Experience in testing, training, and configuration management Experience in functional implementation and / or maintenance of financial system interfaces A BA or BS degree, or currently working towards a degree, required