Job Description
Job Description
Salary : Hourly + Gratuity
Job Summary :
The Electric Hospitality Event Captain is responsible for leading event staff, overseeing flawless execution, and upholding high service standards while exuding EH company values. Serving as the primary day-of contact for the client, this role manages all front-of-house (FOH) operations and collaborates closely with the Event Sales Manager, Event Operations Manager, Event Chefs, and venue staff to ensure an exceptional guest experience.
Key Responsibilities :
- Event Preparation & Coordination :
- Conduct a pre-shift briefing with the Event Sales and Operations Managers to discuss role allocations and event expectations.
- Review the Banquet Event Order (BEO) to understand event details, including menu, guest count, timeline, and floor plan.
- Arrive two hours before the event starts time in uniform and ready to lead the team.
- Organize and run a pre-shift meeting with event staff, covering client details, guest count, menu, and service responsibilities.
- Coordinate with Event Chefs and the on-site team to ensure alignment between front-of-house (FOH) and back-of-house (BOH) teams.
- Oversee event space setup following Event Set-Up Guides and timeline requirements.
Event Execution :
Greet guests and provide a welcoming experience.Address guest inquiries regarding the menu, including dietary restrictions.Oversee food stations, ensuring timely replenishment and adherence to food safety standards.Maintain a clean and orderly event space by monitoring tables, clearing plates, and responding to spills or incidents promptly.Manage event timing, ensuring food stations are cleared according to the plannedschedule.
Post-Event Responsibilities :
Assign and oversee closing tasks for event staff.Supervise event breakdown, returning equipment to their original placement.Ensure all plates, utensils, and serving dishes are cleaned, polished, and stored correctly.Verify all coolers and hot boxes are emptied and loaded for commissary return.Bag and organize trash in a designated area.Conduct a final venue walkthrough to confirm all equipment is properly stored.Release event staff, making sure they are clocking out.Feedback & Reporting :
Provide detailed post-event feedback to the Event Manager via Slack, including :
Successes and positive takeaways.Areas for improvement.Challenges encountered.Additional observations or suggestions.Close out the event check-in in Toast and TripleSeat, making sure all final payment is processed.Clock out at the end of the shift.Qualifications & Requirements :
Experience in event management, guest service, and / or hospitality leadership.Strong operations, organizational, problem-solving, and multitasking skills.Ability to lead a team and ensure smooth event execution.Excellent communication skills and customer service orientation.Knowledge of food safety and handling best practices.Requires standing, walking, and lifting event-related equipment (Up to 50lbs).Must be available to work flexible hours, including evenings, weekends, and holidays.Office Hours Focus and Additional Responsibilities :
Attend weekly BEO meetings with the Events Chef and Event Sales Manager to review upcoming functions.Participate in client walk-throughs and or client menu tastings alongside the Event Sales Manager.Assisting the Sales Manager with client communication, including emails andevent-related questions.
Managing inventory needs (such as linens, parking validations, cups, beverages, and specialty items) by communicating requirements to the Event Operations Manager and Events Chef.Scheduling vendors, cleaners, and elevator access through building engineers to ensure seamless event operations.Creation of event-specific materials, including custom menu signs.Coordinating occasional spirit deliveries for events.