Job details Spherion Staffing is hiring an experienced Customer Service Representative for a supply company in Wichita Falls, TX! The primary responsibility is to provide exceptional customer service by handling a wide range of inquiries related to medical equipment, supplies, and services. This role focuses on client satisfaction, problem-solving, and building positive relationships. The working schedule is Monday-Friday 8am-5pm, with pay ranging between $14-15 / hr. ...
Responsibilities :
- Customer Interaction : Respond to customer inquiries via phone, email, and other communication channels. This includes answering questions about products, services, and orders.
- Order and Billing Management : Take and process customer orders, calculate charges, and manage payments and billing inquiries. This may involve using an e-catalog or other online ordering systems.
- Problem Resolution : Address and resolve customer complaints and concerns promptly and professionally. This may involve troubleshooting issues, processing returns, or adjusting bills.
- Product Knowledge : Develop and maintain an in-depth understanding of the company's dental equipment and supply offerings to provide accurate and detailed information to customers.
- Account Management : Review customer accounts and make necessary changes, keeping accurate records of all customer interactions, transactions, and complaints.
- Collaboration : Work closely with other departments, such as sales, tech, and service specialists, to ensure customer issues are resolved efficiently and to provide a seamless customer experience.
- Administrative Tasks : Assist with general administrative duties, which may include maintaining a clean and friendly office environment and providing support to other staff members.
Working hours : 8 : 00 AM - 5 : 00 PM
Skills :
Exceptional communication skills, both verbal and written.Problem-solving and conflict-resolution abilities.Excellent listening skills, patience, and a positive, empathetic attitude.Ability to multitask and manage time effectively in a fast-paced environment.Education : High School
Experience : 1-4 years
Qualifications :
Previous experience in a customer service role required, preferably in the healthcare field.Proficiency with computers and relevant software, including CRM systems.Please register at 've registered, please come to our office at 4020 Call Field Rd Monday-Friday between the hours of 9am - 4pm for a prescreen interview. We look forward to seeing you soon!Show lessShow more Spherion Staffing is hiring an experienced Customer Service Representative for a supply company in Wichita Falls, TX! The primary responsibility is to provide exceptional customer service by handling a wide range of inquiries related to medical equipment, supplies, and services. This role focuses on client satisfaction, problem-solving, and building positive relationships. The working schedule is Monday-Friday 8am-5pm, with pay ranging between $14-15 / hr.
Responsibilities :
Customer Interaction : Respond to customer inquiries via phone, email, and other communication channels. This includes answering questions about products, services, and orders.Order and Billing Management : Take and process customer orders, calculate charges, and manage payments and billing inquiries. This may involve using an e-catalog or other online ordering systems.Problem Resolution : Address and resolve customer complaints and concerns promptly and professionally. This may involve troubleshooting issues, processing returns, or adjusting bills.Product Knowledge : Develop and maintain an in-depth understanding of the company's dental equipment and supply offerings to provide accurate and detailed information to customers. ... - Account Management : Review customer accounts and make necessary changes, keeping accurate records of all customer interactions, transactions, and complaints.Collaboration : Work closely with other departments, such as sales, tech, and service specialists, to ensure customer issues are resolved efficiently and to provide a seamless customer experience.Administrative Tasks : Assist with general administrative duties, which may include maintaining a clean and friendly office environment and providing support to other staff members.Working hours : 8 : 00 AM - 5 : 00 PM
Skills :
Exceptional communication skills, both verbal and written.Problem-solving and conflict-resolution abilities.Excellent listening skills, patience, and a positive, empathetic attitude.Ability to multitask and manage time effectively in a fast-paced environment.Education : High School
Experience : 1-4 years
Qualifications :
Previous experience in a customer service role required, preferably in the healthcare field.Proficiency with computers and relevant software, including CRM systems.Please register at 've registered, please come to our office at 4020 Call Field Rd Monday-Friday between the hours of 9am - 4pm for a prescreen interview. We look forward to seeing you soon!Show lessShow more
key responsibilities
Customer Interaction : Respond to customer inquiries via phone, email, and other communication channels. This includes answering questions about products, services, and orders.- Order and Billing Management : Take and process customer orders, calculate charges, and manage payments and billing inquiries. This may involve using an e-catalog or other online ordering systems.- Problem Resolution : Address and resolve customer complaints and concerns promptly and professionally. This may involve troubleshooting issues, processing returns, or adjusting bills.- Product Knowledge : Develop and maintain an in-depth understanding of the company's dental equipment and supply offerings to provide accurate and detailed information to customers.- Account Management : Review customer accounts and make necessary changes, keeping accurate records of all customer interactions, transactions, and complaints.- Collaboration : Work closely with other departments, such as sales, tech, and service specialists, to ensure customer issues are resolved efficiently and to provide a seamless customer experience.- Administrative Tasks : Assist with general administrative duties, which may include maintaining a clean and friendly office environment and providing support to other staff members.experience
1-4 years
skills
Exceptional communication skills, both verbal and written.- Problem-solving and conflict-resolution abilities.- Excellent listening skills, patience, and a positive, empathetic attitude.- Ability to multitask and manage time effectively in a fast-paced environment.qualifications
Previous experience in a customer service role required, preferably in the healthcare field.- Proficiency with computers and relevant software, including CRM systems.education
High School
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