Amazon DSP Dispatcher with Probyn Inc.

Job Description

Job Description

Amazon DSP Dispatcher

• The Dispatcher is required to drive and execute routes during the week.
• On Road Duties
• Communicate effectively to Drivers concerning on-the-road issues, as the first point of contact for the PRBN dispatch line.
• Resolve on-the-road issues received by the Drivers quickly to minimize customer impact, working hours compliance violations, and late deliveries.
• Execute sweeps when needed in a timely manner to avoid late deliveries, impact on customer promises, and working hours compliance.
• Monitor excessive rescue needs for Drivers and escalate the Operations Lead to the coach.
• Monitor stop duration for Drivers and address immediately.
• Address messages received from Amazon via Chime regarding Driver on-road performance.
• Coordinate rescues on the road to minimize customer impact, working hours compliance violations, and late deliveries.
• Track and escalate fleet issues such as inoperable vehicles, and vehicle damage to the Fleet Lead and Operations Lead immediately.
• Escalate towing, tire change, and battery jump needs to the Operations Lead immediately prior to proceeding with contacting roadside assistance.
• Act as back-up Driver, as needed to ensure proper daily coverage of routes.
• Inventory Management
• Oversee inventory management conducted by Lead Drivers to ensure all equipment and supplies needed for Drivers are recorded and replenished. Escalate to Ops Lead as needed.
• Ensure all equipment is labeled and associated with a vehicle.
• Keep the PRBN area at the Amazon station clean, neat, and free of clutter at all times.
• Training
• Identify training needs for Drivers and provide guidance on the road and / or once the Driver returns to the station. If on-the-road training is suggested, escalate to the Operations Lead for further action.
• Train Lead Drivers on dispatching duties, monitor their progress, and provide mentorship.
• Performance and Safety Reviews
• Daily review Mentor, Netradyne, and Scorecard results by Driver and provide real-time feedback to Drivers on the road or when he or she returns to the station regarding performance, safety, and quality of deliveries.
• Track conversations with Drivers and share with the Operations Lead weekly.
• Escalate issues identified, e.g., a Driver was coached 3 times regarding the same issue to the Operations Lead for further action.
• Opening / Closing
• Oversee Lead Drivers during opening activities to ensure driver pouches are prepared and distributed to Drivers on time.
• Prepare the daily van assignments spreadsheet.
• Lead morning stand-up meetings as needed to discuss standard work, safety tips, success stories, and other pertinent topics.
• Edit route assignments as Drivers call out to ensure all routes are covered and executed on time.
• Conduct closing duties ensuring all vehicles and pouches are sanitized, phones / battery packs are charged, vehicles are fueled, and the daily report is sent to management.
• Continuous Improvement
• Identify opportunities to streamline the current processes and procedures, cut costs, improve delivery performance, and escalate such ideas to the Operations Lead.
• Execute ad-hoc projects to improve the flow of work and delivery performance for PRBN as directed by the Operations Lead.