Talent.com
Software Support Specialist I

Software Support Specialist I

CompuGroup MedicalRichardson, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Software Support Specialist I

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.

Your Contribution :

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
  • Learns core task set for all features of assigned CGM software products and passes applicable exams.
  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification :

  • Must be available between the hours of 7AM 7PM CST Monday through Friday.
  • Minimum of 1 year customer service experience.
  • Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology / medical office workflow, medical billing or insurance and experience providing technical hands-on support.
  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
  • Ability to independently perform research using resources such as the internet and procedure manuals.

    • What you can expect from us :

  • Purpose : Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health.
  • Equal Opportunity Employer : At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security : We offer a secure workplace in a crisis-proof market.
  • All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment : Modern workplaces, flexible working hours, hybrid work options and much more

    • Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

    We create the future of e-health.

    Become part of a significant mission.

    serp_jobs.job_alerts.create_a_job

    Support Specialist • Richardson, TX, US