Customer Service Agent

Job Description

Job Description

Company Description

About Us :

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

Job Description

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Provide accurate product and service information

Resolve complaints and escalate issues as needed

Maintain records of customer interactions and transactions

Collaborate with team members to improve customer service processes

Ensure high levels of customer satisfaction and professionalism at all times

Qualifications

Qualifications

High school diploma or equivalent; associate degree preferred

Proven experience in a customer service or call center environment

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work under pressure

Basic computer proficiency and familiarity with customer management software

Additional Information

Benefits

Competitive salary : $33,000 – $41,000 annually

Opportunities for career advancement and skill development

Paid training and onboarding

Health, dental, and vision insurance packages

Supportive team environment

Paid time off and holidays