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Customer Service Representative

Customer Service Representative

SurgeMidland, GA, US
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Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia for a temporary assignment lasting just over one year. The ideal candidate will have strong communication skills and a customer-focused mindset, with prior experience in a call center or customer service environment. This position plays a vital role in providing accurate, courteous, and timely service to customers regarding water services and related account activities.

Minimum Qualifications :

  • High School Diploma or GED
  • At least 6 months of experience in a customer service or call center environment
  • Strong interpersonal and communication skills (oral and written)
  • Ability to present ideas and information in a clear, concise, and professional manner

Work Schedule :

  • Monday through Friday, 8 : 00 AM 5 : 00 PM

    • Essential Duties and Responsibilities :

  • Engage in day-to-day customer service activities, including processing service orders and addressing customer inquiries
  • Provide general and detailed information to customers regarding water services, billing, and account information
  • Receive and process requests for service installations, connections, discontinuations, and changes in service
  • Issue appropriate work orders, service discontinuance notices, and final bills using a database system
  • Complete contract forms, determine service charges, and prepare change-of-address records
  • Maintain accurate and appropriate documentation for all customer interactions and service requests
  • Investigate and resolve customer complaints, offering solutions for more complex service issues in a timely manner
  • Calculate and apply bill rebates and adjustments as necessary
  • Maintain updated routing plats and assist with construction quote requests for service
  • Operate mail extraction and cash posting equipment to process incoming customer payments
  • Handle and route general incoming mail efficiently

    • Additional Information :

    This is a temporary position expected to last just over one year. It offers an excellent opportunity to gain valuable experience while serving the local community.

    Equal Opportunity Employer

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    Customer Service Representative • Midland, GA, US