User Experience Designer II

Job Description

Job Description

User Experience Designer II

Location : Preference for Charlotte, NC, but can reside anywhere in EST

Hybrid / Remote flexibility

Contract-to-Hire

We’re seeking a User Experience Designer II to join a small, fast-moving design team supporting enterprise and SMB restaurant platforms. This role will focus on transforming complex, data-intensive configuration tools into intuitive, guided experiences across web and mobile. You’ll help simplify the setup of POS systems, menu boards, and other hospitality-focused digital tools used by brands ranging from major chains to local restaurants.

What You’ll Do

Collaborate with a senior UX designer, product managers, and engineers to translate complex requirements into clear, step-by-step user flows

Leverage an established enterprise design system in Figma to create responsive designs across desktop, tablet, and mobile

Contribute to the design of data-driven interfaces that simplify configuration workflows

Support user research activities, usability testing, and integrate findings into design iterations

Document and maintain design patterns, specifications, and guidelines for development handoff

Partner closely with product managers to align design decisions with SLAs, metrics, and customer needs

Contribute to projects spanning 7 products across a team of 5 designers, with opportunities to grow into other areas

What We’re Looking For

Strong UX focus (flows, patterns, and problem-solving over heavy UI creation)

Experience with enterprise platforms and responsive web technologies

Deep knowledge of Figma and design systems at scale

Familiarity with SaaS platforms and configuration-heavy workflows

Experience designing for hospitality, POS, or restaurant systems (Square, Toast, kitchen systems, or CRM / Salesforce a plus)

Ability to work in a collaborative, data-driven environment

Portfolio required : include case studies with problem statements and your approach to solutions

Bonus Points

Background in hospitality or restaurant tech

Freelance or agency experience welcomed

Experience with highly data-intensive products