ServiceNow Librarian

A company is looking for a ServiceNow (SNOW) Librarian. Key Responsibilities : Maintain and update the ServiceNow service catalog structure, categories, workflows, and items Work with service owners and business units to onboard new service catalog items and retire outdated services Perform quality assurance reviews of catalog content for completeness and usability Required Qualifications : Strong understanding of the ServiceNow platform, particularly the Service Catalog module Experience with ITIL and IT Service Management (ITSM) principles Familiarity with service request workflows and automation in ServiceNow Experience with data governance or content management is a plus Bachelor's degree in Information Technology, Business, or related field is preferred