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Receptionist, HVAC Dispatcher, Permits

Receptionist, HVAC Dispatcher, Permits

Fuss Free ACDavie, Florida, United States
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About Fuss Free AC :

We consider our team to be a fuss free family. A family company with a great reputation. We have competitive compensation for talented individuals. Fuss Free AC is looking for full - time Receptionist, with HVAC Dispatcher and Permits experience to join the team and our growing company!

We Offer :

Great pay based on experience; $18.00 to $18.00 per hour.

Job Responsibilities :

  • Provide Fast, Friendly, and Fun customer service to both internal and external customers.
  • Communicate with technicians and other departments via email, text message, and phone.
  • Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
  • Maintain scheduled calls on the Dispatch board making sure all calls are scheduled by appropriate technicians and update customers as needed of technicians ETA.
  • Collect permit information, fill out permit forms and required additional paperwork, in coordination with the Sales staff and Field Technicians i.e. HVAC, Plumbers and Electricians.
  • Responsible for the flow of the permit operations from the start to the finish. Willing to cross train.
  • Schedule inspections with appropriate Building Departments and our clients.
  • Find solutions to problems.
  • Help with projects as needed.
  • Other assigned duties as directed by management.

Requirements :

  • Stay focused on tasks, execute results, and deliver results.
  • Highly Organized.
  • Quick Learner.
  • Able to multitask.
  • Excellent customer service skills.
  • Ability to communicate empathy.
  • Critical Thinking and Problem-solving.
  • Proven ability to process high volumes of work with great accuracy.
  • Proficient with computer programs (Office applications).
  • Microsoft Office applications : 5 years’ experience.
  • Excellent written and verbal communication skills.

    • Qualifications :

  • High school diploma or equivalent.
  • 3 + years’ experience in Receptionist, Dispatcher and Permits within a HVAC office environment.
  • Expert knowledge of concepts, practices, and procedures regarding HVAC.
  • Type a minimum of 55 WPM (Preferred).
  • Must speak, read, and write properly in English.

    • Physical Requirements :

  • Must be able to sit for long periods of time.
  • Must be able to work Monday through Friday shifts.

    • http : / / www.fussfreeac.com.

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    Hvac Dispatcher • Davie, Florida, United States