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Help Desk Support Specialist

Help Desk Support Specialist

Motion RecruitmentAtlanta, Georgia, United States
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A leading auto insurance company based in Smyrna, GA is seeking a Help-Desk Support Specialist for a full-time, hybrid opportunity. This role is perfect for someone looking to join a fast-paced IT team and be able to work with highly skilled team members. Candidates will be on-site 4 days / week.

This is a great opportunity for someone who enjoys solving problems and wants to grow their IT career. In this role, you will be the first point of contact for troubleshooting, handling tickets, and maintaining user accounts. The ideal candidate will have experience with Active Directory, Office 365, and Jira. You will play a key part in helping the teams stay productive and connected to customers with reliable IT support.

Required Skills & Experience

  • 4+ years of experience in a help-desk technician or similar role
  • Direct experience with Active Directory
  • Experience with Jira or a similar ticketing system
  • 4+ years with Office 365

What You Will Be Doing

Daily Responsibilities

  • Hands-On troubleshooting
  • Manage user accounts, permissions, and security groups within Active Directory
  • Track and resolve support requests through Jira

    • The Offer

    Salary : $70,000

    You will receive the following benefits :

  • Medical, Dental, and Vision Insurance
  • Paid Time Off (PTO)

    • Applicants must be currently authorized to work in the US on a full-time basis now and in the future. No sponsorship is available.

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    Help Desk Specialist • Atlanta, Georgia, United States