Customer Service Specialist

Hustle Notice BizWashington, DC, United States

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Customer Service Specialist

Department : Core Call Inc

Employment Type : Full Time

Location : Washington, DC

Compensation : $18.00 - $25.00 / hour

Description

Job Title : Customer Service Specialist

Location : Washington, DC

Job Type : Full-Time

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met effectively and efficiently. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide information about our products and services.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues effectively while maintaining high levels of customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Provide product information and guidance to customers, helping them make informed decisions.
Collaborate with team members and other departments to address customer needs and resolve escalations promptly.
Monitor and analyze customer feedback to identify trends and opportunities for improvement.

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role or similar position.

Strong verbal and written communication skills with excellent interpersonal abilities.

Ability to handle difficult customer situations with empathy and professionalism.

Proficiency in using customer service software and tools, including CRM systems.

Strong problem-solving skills and attention to detail.

Benefits

Opportunities for professional growth and career advancement.

Comprehensive training to support your role and skill development.

Collaborative and inclusive work environment.

Paid time off, including holidays and vacation days.

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Customer Service Specialist • Washington, DC, United States