Technical Program Manager

Technical Program Manager

Eaton's ES AMER ESS division is currently seeking a Technical Program Manager. The expected annual salary range for this role is $99,749.97 - $146,299.96 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do :

The role of a Technical Program Manager (TPM) will significantly contribute to providing white glove services to large strategic customer accounts. The TPM acts as a key liaison between the client and the UDS project delivery team (which consists of the PMO team and the Utility project development team). The TPM role will help alleviate the Utility project development team from the first line of technical support, improve backlog prioritization and extend the range of services that EESS could offer after the project is delivered (solution maintenance, calibration and continuous improvement). The Technical Program Manager is responsible for :

• Managing first and part of second line technical support for the client by sorting and prioritizing support cases, following up on their timely resolution and providing to the client timely visibility on the status of the support cases. First and second line technical support exclude cases that require in-depth debugging or modifications to the core applications (CYME Desktop or Agent, CYME server and back-end).
• Supporting the Utility project development team during all customer facing activities : design workshops, Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), installation & deployment, and User Acceptance Test (UAT) phases.
• Collecting the Voice of Customer (VOC) from the client regarding the use of the solutions provided by the Utility project development team and gaining a better understanding of the "customer journey" of the client when using these solutions to propose a road map of continuous improvement.
• Assisting in managing the client's consolidated backlog across their solutions : bugs, continuous improvement, change requests, new features, etc. As a result, the TPM responsibilities will include helping coordinate the planning of backlog deliverables with the client, the Project Management Team, and the Development teams. Activities he will be contributing to (but not limited to) are : Program Increment (PI) planning ceremonies, backlog refinement sessions, sprint reviews, etc.
• Acting as a key liaison between the client and the UDS project delivery team. As a result, the TPM will own and / or facilitate the various reporting activities to the client alongside with status updates.
• Travel required on an as per needed basis - Installation and deployment support outside working days / hours could sometimes take place based on specific project / client needs.

Qualifications :

Basic Qualifications :

Preferred Qualifications :

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.