Account Success Representative

Account Success Representative

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully.

Essential Duties and Responsibilities :

• Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
• Review and verify all customer set up information is accurate
• Contact customer prior to delivery to confirm delivery date
• Verify in MAS container has been delivered and review routing to confirm service day
• Contact customer to confirm receipt of container and review scheduled service day
• Follow up with customer after first service to confirm was completed to their satisfaction
• Contact customer to review invoice, ensure service levels are correct, review contamination charges etc.
• Conduct OBC to account manager customer transition meeting to handle future needs and concerns

Supervisory Responsibilities : This job has no supervisory duties.

Qualifications :

Work Environment :

Normal setting for this job is : remote. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. The expected pay for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.