Talent.com
Customer Support Representative

Customer Support Representative

Metasys TechnologiesCoppell, TX, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Customer Support Representative

Coppell, TX 75019

12 Months Contract

  • SHIFT : 9am - 6pm M-F to support customers in Pacific Time zone;

Training will be M-F 8a-5pm for the first several weeks.

Required : Min 2-3 years customer service experience as a CSR aka Print Estimator for custom digital & offset print production orders.

Position is NOT REMOTE, MUST WORK ONSITE

ESSENTIAL FUNCTIONS :

Primary resource for advice for all document production needs of the Client including inquiry and escalation- includes digital print solutions as well as litho / web printing

  • Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
  • Promote the print services of the Client Enterprise Solution - identify and develop digital document opportunities
  • Print Job Management : Price, co-ordinate and manage print projects as required Interface with preferred suppliers, internal / external as required

    • Manage the various process requirements such as : Document production quote process Proof exchange Delivery date follow up Ensure appropriate documentation is available for audit purposes System Administration : Provide system administration support for the forms management solution implemented for the client

  • SKILLS :

    • Ability to demonstrate excellent interpersonal skills

  • Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
  • Demonstrate ability to network with colleagues to share and deliver benchmark solutions - Demonstrate ability to deliver to deadlines
  • Demonstrate ability to function effectively at all levels of the business
  • Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
  • Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
  • Demonstrate ability to manage multiple tasks in fast paced environment
  • Ability to demonstrate creativity & strong negotiation skills
  • Ability to demonstrate organizational skills Experience in working autonomously.

    • EXPERIENCE : - preferred (3) years of print industry experience Customer Service aka Print Estimator - Preferred three (3) years in a customer relationship role

  • Experience in print sales or price estimation and / or familiar with document production techniques; use of estimation online tool preferred (i.e. Print Gizmo) - - Direct Mail Experience helpful
  • Experience with print shop job scheduling Valid driver license
  • Print procurement experience
  • EDUCATION : - Minimum : High School Diploma or Equivalent- Preferred : Associates Degree

    • EDUCATION VERIFICATION : Yes

    Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    serp_jobs.job_alerts.create_a_job

    Customer Support Representative • Coppell, TX, United States