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Hyundai / Genesis Service Advisor Bilingual (English / Spanish)

Hyundai / Genesis Service Advisor Bilingual (English / Spanish)

Saxet Equity Holdings Live Oak IIIrving, TX, US
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Job Description

Job Description

As a Service Advisor , you’re one of the most important team members at Norm Reeves Hyundai / Genesis of Irving . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Unlock Your Earning Potential – Advisors Can Make Up to $100K+

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do :

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Must be fluent in Spanish
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions

What You’ll Need :

  • Full time availability. You’ll also need to be at least 18 years old.
  • A valid driver’s license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings

    • What we offer :

  • Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself – Tuition Reimbursement
  • Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching
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    Service Advisor • Irving, TX, US