Instructor, Customer Service Representative, Quick Careers

Description

Teaching faculty at Guilford Technical Community College are responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective instructional activities, modeling employability skills, demonstrating professionalism, developing cooperative work relationships with other faculty and staff, supporting college administrative requirements, and maintaining competency in their instructional field. He / she will be responsible for quality instruction and for effective participation and interest in the total affairs of the college.

Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, problem solving, listening skills, and handling complaints. The adjunct faculty member must be able to instruct across all the required areas of instruction.

Duties / Functions

Teaching

Prepare & teach departmental courses to include :

• developing learner centered lesson plans
• employing teaching strategies & instructional materials for different learning styles
• incorporating, as pedagogically appropriate, current technology in classroom, distance learning and laboratory environments
• creating and modeling a quality learning environment that supports a diverse student population
• preparing, distributing and utilizing instructional support materials, including course syllabi, supplementary materials, instructional media and other devices as appropriate
• conducting appropriate assessment of student learning outcomes in courses and programs / general education as appropriate

Professional Development

Maintain a professional status that supports the instructional mission by :

Administration

Provide daily & ongoing oversight of facilities, equipment and student records to include :

Student Support

Provide an environment conducive to student success to include :

Demonstrate and model the College’s employability skills : adaptability, communication, information processing, problem solving, responsibility and teamwork.

Additional Duties and Responsibilities :

Difficult Challenges

Contacts

Education Required

Education Preferred

Experience Required

Experience Preferred

KSA Required

The Instructor shall possess an understanding of and commitment to the nature and role of the Community College, particularly its “open door” policy. He / she shall have demonstrated personal and professional competence for the responsibilities assigned. The Instructor must be able to :

1. Multi-task

2. Respect Diversity

3. Adapt to changing procedures, protocols or assignments.

4. Create and maintain a learner centered environment

5. Communicate effectively

6. Ability to effectively implement and apply technology solutions.

KSA Preferred

Department / Job Specific Requirements

Mandatory GTCC Trainings (upon initial hire) and annual updates as required; other required trainings may be added as needed) :

1. Reporting Requirements

2. Discrimination & Anti-Harassment (within 30 days of hire; annual refresher thereafter)

3. Shooter on Campus (within 30 days of hire; annual refresher thereafter)

4. Personal Information Protection (within 30 days of hire; annual refresher thereafter)

5. Ethics and Social Responsibility (within 30 days of hire; annual refresher thereafter)

6. Linking Student Learning Outcomes (within 30 days of hire)

7. Moodle Certification (if teaching online or hybrid – within 30 days of hire)

Physical Demands

1. May include teaching day and evening and / or weekend hours.

2. Typical settings specific to discipline classroom, computer lab space or shop space.

3. May include teaching on the Greensboro, Jamestown, High Point or Cameron Campus, as assigned.

4. Physical Requirements

a. Stand for extended periods of time.

b. Lift at least 25 pounds.

Other :

1. Criminal history checks, with acceptable results, are required.