Call Center Manager

A company is looking for a Call Center Manager to provide leadership in a federal contact center environment. Key Responsibilities Manage overall delivery of contact center operations, including staffing and reporting Oversee service recovery and ensure compliance with standard operating procedures Analyze call center data, prepare reports, and present findings with recommendations for improvements Required Qualifications BA / BS preferred At least 8 years of progressive call center management experience Ability to obtain and maintain government agency suitability requirements