Service Desk Technician

Service Desk Technician

Tempe, Arizona

Information Technology / Full-Time / On-site

Why GLS?

Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People : Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth : Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits : GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Service Desk Technician at GLS?

As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware, and networking issues and is responsible for delivering the highest level of customer service.

How will you drive value within the organization as a Service Desk Technician?

Evaluate, prioritize, and resolve incoming requests for assistance from users

Investigate, diagnose, and resolve software and hardware problems, networking, and other computer-related technologies and advise users on appropriate action

Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms

Log and track calls using a problem management database, and maintain historical records and related problem documentation

Identify and escalate situations requiring urgent attention

Use system deployment images and software deployment packages

What should you already know to be a successful Service Desk Technician?

Minimum of a Bachelor's degree in Computer Science or related field required

In lieu of a degree, candidates with a minimum of four (4) years' relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered

Working knowledge of networking protocols required

Working knowledge of hardware, software, network, OS interaction required

Microsoft Technology Associate or CompTIA A+ certification preferred

Minimum of 1 (one) year experience in a related field preferred

Employment Requirements :

Schedule : MondayFriday, 11 : 00 AM to 8 : 00 PM

Remain in a stationary position up to 100% of the workday

Constantly operate a computer and other standard office equipment

Talk and hear to exchange accurate information

Have close visual acuity to perform activities such as : preparing and analyzing data and figures; viewing a computer terminal; extensive reading

Lift up to 50 pounds

Stoop and kneel to install computer equipment

This job operates in a professional office environment

The noise level in the work environment is usually moderately quiet

The work environment is primarily indoors