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Service Manager

Service Manager

Patuxent Roofing and Contracting LLCNorfolk, VA, US
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Job Description

Job Description

Job Title : Service Manager

Job Category : Service

Travel Required : Regional

Job Summary :

This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Duties / Responsibilities :

  • Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
  • Developing service sales and growth strategy.
  • Adhere to service department quality control standards.
  • Work with other members of the leadership team to drive overall business strategy.
  • Building the team to support financial and performance objectives.
  • Implement software and IT initiatives.
  • Set clear goals and objectives for the team.
  • P&L responsibility for Texas Service Department.
  • Lead revenue growth strategy and execution.
  • Maintain awareness of market and industry trends.
  • Performs other related duties as assigned.

Required Skills / Abilities :

  • 5+ years’ experience in commercial roofing (production or service)
  • OSHA 10
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Understanding of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

    • Preferred Skills / Abilities :

  • Forklift License
  • Manufacturer Training
  • Manlift Training
  • Rigging Certification
  • CERTA
  • Software including Microsoft Suite, Procore, Salesforce, and The Edge
  • OSHA 30
  • Crane CCL

    • Education and Experience :

  • High School Diploma / GED
  • Experience in fleet maintenance preferred.
  • Driver’s License Required / CDL preferred

    • Physical Requirements :

  • Prolonged periods of standing and walking.
  • Must be able to lift up to 50 pounds at a time.
  • Carry and climb a ladder.
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    Service Manager • Norfolk, VA, US