Complaint Intake Coordinator HFEMS Complaints Section - FAA01158 (Health Professional IV)

Government JobsDenver, CO, US

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Health Facilities and Emergency Medical Services Division Complaints Coordinator

The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. In addition to working with a great team and rewarding, meaningful work, we offer :

Employee wellness programs and facilities
Extensive internal professional development opportunities on a wide variety of subjects
Distinctive career advancement opportunities throughout the State system
Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
Medical and dental health plans
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus generous personal time off
Mentoring program with opportunities for mentors and mentees
Tuition assistance for college level courses including Masters degree programs
Excellent work-life programs, such as flexible schedules
A variety of employee resource groups
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to : https : / / studentaid.gov / manage-loans / forgiveness-cancellation / public-service.

Description of Job

The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of health care facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated trauma centers, long term care facilities, and many other specific types of health care services. The division licenses certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes Emergency Medical Service (EMS) education programs and certifies EMS providers, designates trauma centers and licenses all air and ground ambulance services operating within the state of Colorado. This work unit exists to : (1) protect the health, safety, and welfare of patients / residents of health care facilities in the state of Colorado by evaluating and securing compliance of licensed and certified providers, utilizing applicable federal and state laws / regulations and professional standards of practice; and (2) to provide to the public information on health care facilities.

Summary of Position : The purpose of this position is to assess the care, treatment and quality of life of patients, provided services by health facilities, through complaints submitted by the general public. This position serves as the contact for initial complaint intake and uses training, judgement and independent judgment for evaluating and applying state and federal regulations for potential facility compliance violations; identifies areas of potential non-compliance based on contact with the general public, other regulatory agencies, health providers and other sources of facility complaints.

This position's technical expertise in state and federal regulations related to skilled nursing facilities requires highly specialized knowledge in assessing, triaging, and prioritizing complex health and safety complaints received by the division, many of which involve immediate jeopardy concerns, regulatory compliance questions, and systemic quality of care issues. The coordinator's unique insight into survey protocols, CMS guidance, and legal frameworks is routinely relied upon by management to shape complaint intake policy and operational decision-making across the division.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement : This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description :

C7C4XX

HEALTH PROFESSIONAL IV

MINIMUM QUALIFICATIONS :

Experience Only : Seven (7) years of relevant experience in an occupation related to the work assigned to this position such as previous experience in social work, patient advocacy, or healthcare regulation.

Education and Experience : A combination of related education and / or relevant experience in an occupation related to the work assigned to this position equal to seven (7) years. Examples are : - Graduation from an accredited college with a bachelors degree in Social Work, Nursing, Public Health, Public Administration, or closely related field - Three (3) additional years of relevant experience in an occupation related to the work assigned to this position such as previous experience in social work, patient advocacy, or healthcare regulation.

This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. "See Resume" and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma / degree to your application. If you do not have access to either of these options, please contact the department contact.

Cover Letter Required : Along with the application submit a cover letter, not to exceed two typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and / or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter.

Conditions of Employment :

A pre-employment background check

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

Please note : These working arrangements are subject to change based on CDPHE's business needs. The position will be expected to work on site, when needed, at 4300 S Cherry Creek Dr Glendale, CO 80246.

Office hours are typically Monday through Friday from 8am to 5pm. Extended hours during the evening or the weekend MAY be required by business needs.

A remote (home) office is required.

5% travel required within the State of Colorado.

Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided).

Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

Must be proficient in word processing and able to use current communication technology to connect to the office from the field.

Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility / agency premises.

See exemption note below

Must be vaccinated against COVID19.

See note below

Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint.

Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission's vaccination guidance.

Note : Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.

Preferred and Essential Competencies : Relevant years of State service contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

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