Customer Service Representative

A company is looking for a Customer Service Representative, Member Care (Remote). Key Responsibilities Handle inbound calls and chat inquiries regarding products and services Provide excellent customer service in a timely and positive manner Build rapport with members to understand their needs and enhance their experience Required Qualifications High school diploma or equivalent required; bachelor's degree preferred Experience in healthcare or insurance is preferred Bilingual in English and Spanish is a plus Adaptable and resilient in a fast-paced startup environment People-first communicator with empathetic listening skills