Customer Experience Support Manager

A company is looking for a Customer Experience Technical Support Manager to serve as the primary technical expert and strategic partner for clients during platform migration and ongoing support. Key Responsibilities Act as the primary technical advisor for clients, guiding them through onboarding and feature adoption Design and execute support strategies to enhance client satisfaction and promote platform engagement Establish and monitor SLAs and KPIs, analyze support metrics, and implement data-driven improvements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent experience Minimum 5+ years of experience in technical support, customer success, or client-facing technical roles 3+ years of hands-on experience with software implementations and client project delivery 2+ years of project management experience managing multiple concurrent client projects Experience with data analysis tools and enterprise software platforms