Program Performance Manager

A company is looking for a Program Performance Manager - Call Center (Telecommute). Key Responsibilities Analyze call data and report findings to identify trends and enhance efficiency Provide strategic insights from KPI analysis to support decision-making for business requirements Manage and mentor Program Performance Specialists while ensuring documentation of agent tools and processes Required Qualifications Bachelor's Degree preferred with 5+ years of experience in call center processes and analytics Experience in client relationship management Strong analytical skills with proficiency in MS Excel and PowerPoint Ability to work independently and manage multiple projects in a fast-paced environment Must be a US citizen or permanent resident for full-time employment consideration