Technical Support Engineer

A company is looking for a Technical Support Engineer to assist customers with complex development environments and support product adoption. Key Responsibilities Serve as the first contact point for customer support requests and drive technical issues to resolution Collaborate with various teams to troubleshoot customer issues and enhance overall customer experience Maintain communication with clients regarding the status of open requests and adhere to support SLAs Required Qualifications Bachelor's degree in computer science, engineering, or equivalent technical support experience 2-3 years of previous technical customer support experience Experience with Salesforce and / or DevOps tools (e.g., Git, Jenkins) Ability to learn technical concepts quickly and investigate problems effectively Must be a US citizen or permanent resident capable of obtaining a US Government Security clearance