ServiceNow Support Specialist

A company is looking for an MSP Support Specialist-ServiceNow to manage ServiceNow support and incident resolution. Key Responsibilities Manage ServiceNow support tickets, escalations, and coordinate upgrades and patching activities Act as Technical Commander during incidents, ensuring timely resolution and communication of business impact Generate reports on incidents and operational metrics, and drive continuous improvement initiatives Required Qualifications Bachelor's degree in information technology or related field FedRAMP Certified with knowledge of FAR / DFARS compliance Minimum ServiceNow Certified System Administrator (CSA) Strong understanding of IT Service Management (ITSM) and related frameworks Experience with Agile / Scrum methodologies and project management tools