Service Writer

Posting Date 08 / 20 / 25

Application Deadline 08 / 24 / 25

Pay Range $19.75 - $30.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Unclassified

Department Equipment Services

About the Position As a key member of the Equipment Services team, the Service Writer will be responsible for effectively coordinating and managing the maintenance and repair services for Maricopa County's fleet of vehicles. In this position, it is important to have exceptional communication skills, a strong technical aptitude, and the ability to multitask in a fast-paced environment. About Us The Equipment Services Department supports a fleet of over 3,400 vehicles that journey over 25 million miles a year. Join a team of highly trained professionals who have developed an extensive maintenance and asset replacement program to ensure our vehicles are operating efficiently and safely. Proud to Offer Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require Two years of proven experience in a customer service role, preferably in an automotive, manufacturing, or industrial environment

High school diploma or GED

A combination of post-secondary education and / or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire

We Also Value Automotive service writer experience

Experience with FASTERWEB fleet software

Three years of experience in an automotive, manufacturing or industrial environment

Job Contributions Serve as the primary point of contact for fleet maintenance and repair services.

Identify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion times

Receive and review work orders, ensuring that all necessary information is complete and accurate

Collaborate with fleet technicians to schedule and prioritize repair and maintenance tasks

Update customers on the progress of their vehicles and address any concerns or questions

Upload invoices and process payments for completed services

Working Conditions Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer. Apply Now!