Talent.com
.NET Support Specialist

.NET Support Specialist

Tata Consultancy ServicesLos Angeles, CA
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

TechnicalSupport :

  • Provide day-to-day support for .NETapplications, addressing issues raised by users and ensuring timely resolution.
  • Offer technical assistance to users viaphone, email, or in-person, guiding them through resolution processes.

Troubleshooting :

  • Diagnose and resolve application issues,performing root cause analysis to prevent recurrence.
  • Utilize debugging tools to identify and fixbugs in the application code.
  • Work with log files, exception reports, andother diagnostic tools to pinpoint issues.

    • Collaboration :

  • Work closely with development teams tounderstand application functionalities, enhancements, and deployments.
  • Act as a liaison between end-users anddevelopment teams to communicate user needs and system enhancements.
  • Participate in code reviews to ensure codequality and adherence to best practices.

    • Monitoring :

  • Monitor application performance andavailability, using tools and techniques to proactively identify and addresspotential issues.
  • Implement and manage monitoring solutionssuch as Application Insights, New Relic, or custom monitoring scripts.

    • Documentation :

  • Create and maintain detailed supportdocumentation, including issue logs, FAQs, and knowledge base articles.
  • Document common issues and their resolutionsto improve the support process.

    • UserTraining :

  • Assist in training end-users on applicationfunctionalities and best practices.
  • Develop training materials and conducttraining sessions for new features or applications.

    • IncidentManagement :

  • Manage and track incidents using a ticketingsystem (., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
  • Escalate complex issues to appropriate teamsor senior support staff as needed.

    • Maintenance :

  • Assist in application maintenance tasks suchas updates, patches, and upgrades.
  • Coordinate with IT and development teams toschedule and implement maintenance activities.

    • PerformanceOptimization :

  • Analyze application performance and makerecommendations for improvements.
  • Work on performance tuning and optimizationof .NET applications.
    • serp_jobs.job_alerts.create_a_job

    Support Specialist • Los Angeles, CA