Customer Service Representative

Customer Service Representative

Taylor Corporation is looking for a Customer Service Representative to join the team in Byron-MN!

Your Responsibilities :

• Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
• Anticipate internal and external customers' needs whenever possible and respond quickly and accurately
• Document and maintain SOP's as needed for accounts including processes between customer and operation center
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and cost savings
• Receive complaints from sales and / or customers and document details in operating system
• Monitor inventory levels and report back to customer
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
• Partner with sales to build sustainable relationships of trust through open and interactive communication
• Provide back-up coverage (via phone / email) in the Sales Representatives' absence
• Actively practice and participate in Lean Culture
• Ability to understand and help the customer articulate their needs
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Engage appropriate resources to assist or resolve issues as necessary
• Manage workflow to meet customer deadlines
• Assist Sales in understanding details of products, pricing and processes

Your Shift :

You Must Have :

We Would Also Prefer :

The anticipated hourly range for this position is $19.00 23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation : One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.