Field Service Engineering Manager- Energy Storage

Responsibilities

• Serve as the main customer contact on-site, ensuring timely issue resolution and clear communication.
• Act as the primary liaison between customers, overseas engineers from R&D and suppliers, and local field service partners.
• Lead and coordinate field service engineers during commissioning, startup, troubleshooting, and service activities.
• Provide direct technical support to resolve complex electrical and mechanical issues on-site.
• Oversee preventive maintenance, warranty support, and long-term service agreements.
• Ensure all operations comply with company standards, industry best practices, and safety protocols.
• Prepare daily technical reports for multiple stakeholders, keeping all teams informed of field activities and project status.
• Manage schedules, resources, and expectations across multiple stakeholders.
• Communicate field insights to overseas R&D to drive continuous improvement.
• Manage spare parts inventory with local service partner.

Requirements

Benefits