Virtual Clinic Office Coord

Overview

The Virtual Clinic Office Coordinator is a remote position responsible for coordinating a remote team of clients / patients through virtual office software. Typical duties include verifying, creating, and maintaining patient records, customer service, processing emails, ensure billing accuracy, and overall management of the daily schedule and operations of each client / patient.

Responsibilities

• Welcome patients and visitors by greeting them virtually through a video kiosk or on the telephone.
• Receive and track referrals / inquiries on an Excel spreadsheet.
• Understand and manage various types of insurance benefits.
• Verify insurances and obtain authorizations from insurance companies.
• Create and maintain patient charts in the EMR system.
• Schedule patient appointments.
• Register patients, checking them in and out.
• Collect copays at the time of each appointment and follow procedures for co-payment deposits.
• Perform credit card transactions.
• Enforce the No Show / Cancellation policy.
• Maintain patient account balances.
• Maintain confidentiality and handle sensitive information with discretion.
• File, fax, and scan documents.
• Complete billing and payroll data entry.
• Maintain and develop relationships with referral sources.
• Support marketing and brand awareness efforts as needed.

Perform other duties as assigned

Qualifications

About our Line of Business

Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke / CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit . Follow us on and .

Additional Job Information

Physical Demands :

Individual must have the ability to stand and work or have mobility through mechanical assistance.

Must be able to lift and carry items weighing up to 25 pounds.

Must be able to communicate fluently both verbally and in writing.

Primarily sedentary which requires stooping, bending, hearing, and vision in order to operate phone, computer and facsimile.

Work environment :

Professional Work environment and attire for video conferencing in a confidential setting.