Education & Testing Assistant

General Purpose and Scope

The Education & Testing Assistant assists with providing support for faculty, staff, and students in the areas of Educational Technology and support of the Testing Center.

Educational & Testing Assistant

During peak weeks within a term, the Education Assistant aids in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with the educational technology team to provide campus or unit-level support as well as assisting with faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia / interactive learning elements, accessibility standards, and other resources or tools.

During specified weeks, the Testing Assistant supports the Testing Center by exam setup and preparation, candidate verification, monitoring exams and center enforcement. Testing exam setup includes preparing the testing environment (computers, paper materials, ID checks); verify exam materials, ensure necessary equipment is working properly (timers, cameras, software). Additionally, check and verify test-taker identification and ensure compliance with registration and entry requirements. Monitor, observe test-takers throughout for exam compliance, enforce rules, such as no cheating, unauthorized materials or talking and remain vigilant and alert.

Major Responsibilities

1. Assists the students and faculty in the delivery of educational technology training and / or professional development across all modalities.

2. Supports the identification, implementation, and use of educational technology tools and resources across all modalities as directed by the Assistant Dean for Faculty Excellence.

3. Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).

4. Clearly explains exam rules and procedures before test begins, maintains knowledge of timing and instructions and provide technical support for basic troubleshooting of basic technical issues if using online testing systems.5. Assists with facilitating required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities.

6. Assists the Educational Technology Coordinator with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.

7. Assists the Educational Technology Coordinator with matters relating to classroom educational technology tools.

8. Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.

9. Assists with the maintenance of the knowledge base for educational technology tools at the College.

10. Provides academic course quality assurance by assisting with course audits and quality reviews.

11. Other duties logically associated with this position may be assigned.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Skills & Knowledge

• Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, Smarter Proctoring and CASS, etc.), and other platforms required.
• Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.
• Knowledge of customer service and / or helpdesk support best practices.
• Possesses effective oral and written communication skills.
• Ability to work independently as well as collaboratively.
• Ability to learn new systems efficiently and follow standards and practices.
• Promotes an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Education & Experience

Other Position Information

SUPERVISION RECEIVED : Assistant Dean for Faculty Excellence : Teaching, Learning & Curriculum

SUPERVISION GIVEN : None

CLASSIFICATION : Part-time hourly

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.