Internet BDC Agent

Universal Nissan-Hyundai-Genesis Job Posting

Universal Nissan-Hyundai-Genesis, Orlando's premier auto dealers, is looking for motivated professionals interested in a long-term career. Due to high growth and demand, we have a limited number of positions available.

If you're currently employed but are feeling undervalued or unhappy at your current place of employment, you should consider Universal Nissan-Hyundai-Genesis. We offer the best compensation package in all of Central Florida, an extremely competitive pay plan, health insurance, and retirement benefits!

We are looking for a motivated Business Development Center Representative to join our growing company. Here, you'll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this role will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

Business Development Center Representative Duties and Responsibilities

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer (i.e. VDP page and highlight all important information).
• Log all customers into the CRM tool detail notes (Price, trade, promotional offers, test drive.
• Follow internet Checklist and CRM process.
• Update Daily scheduled appointments, Shows & Sold on Google Drive & Board Tab.
• Follow up with internet sales checklist department to determine if appointment was kept and the outcome.
• Schedule future contact as needed or "lost sale" if no future process is needed.
• Reschedule no show customer appointments. Follow up with Unsold Customer
• Purify and update customer changes in CRM database.
• Generate e-mails and text messages according to contact guidelines.
• Forward any customer concerns to appropriate Department manager and follow up.
• Other duties as assigned by management.

Business Development Center Representative Requirements and Qualifications

Job Type : Full-time

Full-time benefits offered :

Universal is an equal opportunity employer and a drug-free workplace.

To follow up on an application for THIS job posting, please contact : John Booth 407-926-7000 x 3604 jbooth@universalnissan.com