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Job Description

Job Description

Job Description

Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023, and 2024, presented by the Orange County Register.

KDC offers a competitive salary / hourly range $22.50 to $28.50 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees :

Medical insurance

• Dental HMO and PPO insurance
• Vision insurance
• Life / AD&D insurance
• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Holidays

Performance Expectations

Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee.  Through the individual contributions of our employees, we can support our core values.  For you to help us accomplish this goal, we ask for you to SMILE.

Synergy – bring a cooperative spirit to your team and neighboring departments.

Marketing – understanding that through your contributions, you aid in the overall success of our Company.

Innovation – continuous efforts to see beyond current business modes and methods.

Longevity – understanding that tenure with the organization is achievable as a committed team member.

Excellence – bring your whole self to work.  Applying your knowledge, skills, and abilities to ensure that every task you perform is performed at the highest level.

Essential Job Functions

1.    Dispatches Company Technicians and local subcontractors to complete service calls.

2.    Communicate with Service Managers on proposal and quote status.

3.    Data entry into the customer Interactive Voice Response (“IVR”) and Work Order Systems.

4.    Monitors and communicates ongoing service call updates from Technicians to customers, including daily assignment follow-ups, parts on order by the Company or customers, or parts that need to be ordered.

5.    Communicate with the Company Procurement Manager to order any parts needed to complete services and relay material needs from Technicians to the Procurement Manager.

6.    Coordinates on-site not to exceed (“NTE”) increases.

7.    Performs ongoing triage of incoming service calls (throughout the day / week) to ensure urgent work orders are addressed promptly.

8.    Pre-calls to customer’s contacts to confirm the scope of work, arrival time, and updates as needed.

9.    Alert customers throughout the day when technicians are running behind schedule and update the estimated time of arrivals.

10.    Responsible for safely adhering to all aspects of our Health, Safety, and Environmental Program for self-protection and protecting co-workers, sub-contractors, the public, and the client by supporting all Company safety efforts.

11.    Other duties as assigned.

1.    1-year experience with related experience or equivalent.

2.    High school diploma or equivalent.

3.    Knowledge and experience in the commercial maintenance industry.

4.    Ability to interact with a diverse customer roster.

5.    Able to deliver a positive experience to the customer.

6.    Strong written, verbal, and listening communication skills.  Able to communicate changes and progress and listen carefully for clarification.

7.    Demonstrates strong attention to detail.

8.    Able to deal with frequent changes, delays, or unexpected events.

9.    Self-motivated works independently and monitors own work to ensure quality.

10.    Has passion, energy, persistence, positive attitude, and enthusiasm.

11.    Proficient with computers and familiar with Microsoft Software Suite.  Ability to learn internal company software(s) and customer facility management systems

12.    Able to identify a need, remove barriers, and know how to make things happen.

13.    Values diversity of ideas, opinions, and people. Has good common sense and applied logic.

14.    Must possess or obtain an appropriate state driver’s license before employment, a clean driving record, and reliable transportation.

Company Description

Founded in 1996, KDC Construction offers commercial construction services in California and neighboring states in various market segments. Our diverse team of professional project managers and superintendents brings extensive knowledge and leadership to each project while exceeding customer expectations. KDC has longstanding relationships with pre-qualified subcontractors and suppliers from wide-ranging disciplines.

From original plans through completion, KDC Construction provides dedicated service in estimating, pre-construction, scheduling, budgeting, procurement, warehousing, and field management. We have the unique capability to self-perform fast track projects with contractor licenses in General Building, General Engineering, Mechanical, and Plumbing; employing expert craftsmen from numerous trades.

Company Description

Founded in 1996, KDC Construction offers commercial construction services in California and neighboring states in various market segments. Our diverse team of professional project managers and superintendents brings extensive knowledge and leadership to each project while exceeding customer expectations. KDC has longstanding relationships with pre-qualified subcontractors and suppliers from wide-ranging disciplines.\r\n\r\nFrom original plans through completion, KDC Construction provides dedicated service in estimating, pre-construction, scheduling, budgeting, procurement, warehousing, and field management. We have the unique capability to self-perform fast track projects with contractor licenses in General Building, General Engineering, Mechanical, and Plumbing; employing expert craftsmen from numerous trades.