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Service Advisor

Service Advisor

Imperial SportbikesDenver, CO, US
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Job Description

Job Description

Salary : $25.00 / hr to $30.00 / hr plus commission on labor & parts

Imperial Sportbikes Service Advisor

Opportunity Snapshot

Are you passionate about motorcycles and love helping people? Do you thrive in a fast-paced service environment where technical knowledge meets top-tier customer care? If so, Imperial Sportbikes is looking for a Service Advisor to join our team!

Located just minutes from downtown Denver, Colorado , Imperial Sportbikes is the nations largest dedicated Aprilia dealership and Colorados premier destination for European and Japanese sportbike service. With a full-service department, in-house and mobile dyno tuning, and a deep catalog of new and used parts, were not your average dealershipand were looking for an above-average Service Advisor to match.

Your Role

As the Service Advisor, youll be the first and last point of contact for customers servicing their motorcycles. Youll translate customer concerns into clear, accurate work orders, help manage technician workload, communicate status updates, and recommend additional services to enhance motorcycle performance, safety, and reliability.

This is a hands-on, relationship-focused position thats central to the efficiency and reputation of our service department. Youll work closely with our techs, parts department, and management to deliver an exceptional experience to every rider who walks through our doors.

What You'll Bring to the Table

  • A genuine love for motorcycles, the riding lifestyle, and the community that surrounds it.
  • Previous experience in a customer service or service writer / advisor rolepowersports or automotive experience preferred.
  • Working knowledge of motorcycle systems and repairs, or a strong willingness to learn.
  • Excellent communication and active listening skills.
  • Strong organization and time management to balance scheduling, technician coordination, and follow-up.
  • Proficiency with service software, documentation, and work order processing.
  • A calm, friendly, and professional demeanoreven when it gets busy.

Your Day-to-Day Responsibilities

  • Greet and consult customers regarding their service needs.
  • Create accurate and complete work orders for technician assignments.
  • Clearly explain service recommendations and pricing.
  • Monitor work progress and proactively communicate status updates to customers.
  • Coordinate closely with the Parts Department to ensure timely parts availability.
  • Maintain thorough documentation on all service visits and recommendations.
  • Perform quality control checks and confirm customer satisfaction upon pickup.
  • Upsell appropriate maintenance services and accessories.

    • Key Performance Indicators (KPIs)

  • Service revenue generated
  • Work order accuracy and efficiency
  • Upsell / cross-sell rates
  • Repair order completion times
  • Customer satisfaction and repeat visits
  • Technician productivity (influenced by clarity of work orders)
  • Accurate documentation and warranty compliance

    • What's In It for You?

  • A fast-paced, high-energy work environment with fellow motorcycle enthusiasts
  • Opportunity to grow your career in a high-performance dealership
  • Access to demo rides, employee discounts, and industry events
  • Competitive compensation and bonus structure
  • Health and wellness benefits
  • Ongoing training and development, including manufacturer certifications

    • Keys to Success

  • Efficiency : Maximize technician time and service throughput
  • Integrity : Communicate honestly, follow through, and build trust
  • Customer Focus : Build relationships that keep riders coming back
  • Enthusiasm : Bring energy, professionalism, and knowledge to every interaction
  • Continuous Improvement : Always look for ways to improve systems, service, and yourself

    • More About Imperial Sportbikes

    Founded in 2006, Imperial Sportbikes is a family-owned dealership with a national footprint. Our Denver facility houses the nations top Aprilia inventory, one of the largest used parts operations in the country, and a full-service dyno-equipped workshop. Whether its race prep, ECU tuning, or everyday maintenance, we help riders chase performance and passion.

    If youre ready to turn your customer service skills and motorcycle knowledge into a fulfilling, fast-paced careerlets ride.

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    Service Advisor • Denver, CO, US