Customer Service Representative

Job Description

Company Description

BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.

Role Description

This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Previous experience in a customer-facing role
• Communication Via Chat Phone and Email
• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and resolve issues efficiently
• Experience in the jewelry or fashion industry is a plus
• High school diploma or equivalent required