Mortgage Call Center Representative

A company is looking for a Mortgage Call Center Representative for a temporary-to-hire position. Key Responsibilities Assist homeowners with routine or complex issues and requests in a call center environment Handle inbound / outbound calls while maintaining performance metrics and delivering quality service Accurately track / document all communications with customers and resolve inquiries efficiently Required Qualifications High School Diploma or equivalent required 2 years of call center or customer service experience preferred Basic mortgage product knowledge preferred Knowledge of customer service principles and practices Ability to work in a remote environment with necessary equipment and high-speed internet