Operations Lead

A company is looking for an Operations Lead (Hybrid). Key Responsibilities Serve as a subject matter expert and handle escalated service issues Coach employees and support front line managers with leadership accountabilities Monitor departmental metrics and drive continuous improvement initiatives Required Qualifications High School Diploma or equivalent work experience Four to five years of related professional experience Experience mentoring or leading others Intermediate technical / computer skills, including MS Office and collaboration tools Ability to adapt to new situations and manage multiple priorities