Customer Care Supervisor

A company is looking for a Supervisor, Customer Care to provide leadership and support for customer service operations. Key Responsibilities Lead and manage a team to enhance customer experience and achieve service level goals Monitor and assess performance metrics, providing feedback and coaching to associates Oversee the organization of customer support cases and ensure efficient service solutions Required Qualifications High School Diploma or GED is required 3+ years of Customer Service experience, preferably in retail or hospitality 1+ year of prior people management experience 1+ year of experience in a Customer Service Center Team Lead role or equivalent Thorough knowledge of email, internet browsers, and Google platform