Product Support Specialist

A company is looking for an Associate Product Support Specialist to provide exceptional customer support for its products. Key Responsibilities Deliver an exceptional customer experience through various communication methods Collaborate with other departments to resolve issues and gather feedback for product improvement Contribute to Help Center documentation and proactively seek process improvements Required Qualifications Experience in a customer-facing role with a passion for customer success Solutions-oriented mindset with initiative to resolve issues Strong time management and organizational skills Adept at leveraging AI tools for problem-solving Preferred experience supporting SaaS products and using customer support tools