Patient Service Representative

My Derm RecruiterBeverly Hills, CA, US

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Full Time Patient Service Representative

Lancer Dermatology is seeking a Full Time Patient Service Representative

Schedule : Monday - Friday 8 : 00 AM - 5 : 00 PM

About Lancer Dermatology

Lancer Dermatology is one of the most prestigious skincare and dermatology practices in Beverly Hills, renowned for providing world-class, luxury skincare treatments to an elite clientele, including celebrities, high-profile professionals, and discerning individuals seeking cutting-edge cosmetic dermatology services. With a legacy built on excellence and a commitment to the highest standards of patient care, Lancer Dermatology offers an exclusive environment where expertise, artistry, and professionalism come together to deliver exceptional results.

Position Overview

Lancer Dermatology is seeking a highly professional, polished, and discreet Front Office / Patient Service Representative to serve as the first point of contact for our esteemed patients. This individual will play a pivotal role in creating a seamless, luxurious experience for our clients, ensuring that every interaction, from scheduling appointments to patient intake, reflects the high standards and elite nature of our practice. The ideal candidate will have experience in a luxury setting, a refined sense of communication, and a deep understanding of the need for confidentiality and customer service excellence in dealing with high-profile clientele.

Benefits

Access to health, dental, and vision insurance
Health Savings Account $500 matching contribution
Eligible for PTO and Holiday pay
Company paid life insurance and long term disability (full-time only)
Access to voluntary short term disability insurance (full-time only)
Access to additional life insurance
Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
401K with employer contribution
Profit sharing
Employee discounts
And much more!

Responsibilities

Essential Functions

Performs opening and closing clinic duties

Greets patients, checks in for appointments and verifies insurance

Scans documents into electronic health record

Maintains tidiness of waiting area and reception counter throughout the day

Checks schedules for added, canceled and no-show appointments throughout the day

Schedules follow up appointments as needed

Responds to designated tasks in the electronic health record

Orders clinic office supplies

Sells and tracks cosmetic products

Distributes mail

Prepares for next day scheduled appointments

Qualifications

Education

High school diploma or equivalent is required

Knowledge, Skills & Abilities

1-2 years of recent medical office experience or in a similar capacity is preferred.

Proficient in basic computer functions.

Ability to learn new software quickly.

Must possess excellent customer service, communication and organizational skills.

Ability to operate standard office equipment.

Ability to type a minimum of 40 wpm is preferred.

Must possess attention to detail.

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Ability to respond positively to constructive feedback and direction from supervisors.

Must demonstrate professional appearance and manner at all times.

Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

Ability to maintain confidentiality of information.

For this position, the base pay range is $23.00 - $29.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

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Patient Service Representative • Beverly Hills, CA, US