Zendesk, Inc. is hiring : GTM Enablement Video Design Manager in Town of Texas

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GTM Enablement Video Design Manager

Apply remote type Fully Flexible locations Remote, Texas, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R32333

Job Description

Job Summary :

At Zendesk, we're redefining what it means to deliver exceptional service for both customers and employees with the Zendesk Resolution Platform. It's the most complete service platform in the market, and we're so confident in our ability to deliver results that we've bet our business model on it - customers only pay when we deliver real resolutions. Customer Service is a $45+ billion market that’s growing at 14% each year, and Employee Service is a $14+ billion market growing at 15% annually.

As a GTM Enablement Video Editor, you’ll work with Enablement Program Managers and other stakeholders to create videos for e-learning and live events. You’ll be responsible for developing and delivering on video best practices. Success in this role requires a proactive, detailed, collaborative approach, and a passion for video storytelling. By joining this team, you have an opportunity to shape the future of the company by providing innovative video solutions.

Your primary goal will be to collaborate to ensure our Go-to-Market (GTM) organization possesses the necessary knowledge, skills, and resources to drive revenue effectively. You will achieve this by bringing video based storytelling and learning to life.

What you'll do :

Edit videos to align with learning objectives and enhance the learner experience.

Use cutting-edge AI and animation tools to improve impact and efficiency.

Animate text and shape assets to complement the edits.

Be open to feedback. Make revisions and advise on creative direction.

Create templates, guidelines, and clear procedures for video production, so that others may edit videos. Form a point of view on the best video and sound technology for the team’s needs.

Follow videography best practices when recording.

What you bring to the role :

Expertise in professional and software, especially the Adobe Suite including Premiere

Proficiency in motion graphic software, such as After Effects.

Familiarity with emerging AI Video tools.

Ability to enhance edits with color correction and audio editing techniques.

Proficiency in videography and sound recording. Nice-to-have : -Learning design knowledge. -Animation software experience. -

An intellectual curiosity mindset

Exceptional written, verbal, and interpersonal communication skills

Desired Incremental Skills :

Experience in a remote video studio set up : lighting, background, sound, green screen.

Animation software experience, like Vyond or Video Scribe

Some proficiency in JavaScript

Experience in learning design processes : Addie or SAM

Sales Enablement or Sales experience

Proficiency in Camtasia or Articulate Storyline

Location

This position is based at our office in Austin, TX.

The US annualized base salary range for this position is $148,000.00-$222,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

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