IT Tech Support Analyst I

JOB SUMMARY :

The Information Technology Technical Support Analyst I ensures that the operational interests of their respective functional areas are represented in the day-to-day operations of the Information Technology Department. This role supports hardware and software deployed within the Harris Health system via the IT Customer Service Center.

MINIMUM QUALIFICATIONS :

1.Education / Specialized Training / Licensure : Two (2) year degree / certificate from a recognized computer maintenance technical school or equivalent work experience :

One of the Following is preferred :

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified IT Professional (MCITP)

HDI Desktop Support Technician (HDI-DST)

HDI Support Center Analyst (HDI-SCA)

2.Work Experience (Years and Area) : 4 years within I.T., Three (3) years experience IT Service Call Center required, and One (1) year experience with Desktop OS and network infrastructure remote support.

SPECIAL REQUIREMENTS :

1.Communication Skills :

Above Average Verbal (Heavy Public Contact)

Exceptional Verbal (e.g., Public Speaking)

Bilingual Skills Required : No

Writing / Composing (Correspondence / Reports)

2. Other Skills :

Analytical, CRT / LCD, Design, Mathematics, Research, PC, MS Word, MS Excel, MS Access

4. Work Schedule : Weekends, Holidays, Flexible, On-Call, Eligible for Telecommute