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Administrative Assistant / Customer Success

Administrative Assistant / Customer Success

MMI- McClure Management Inc.Carlsbad, CA, US
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Are you looking to join a dynamic and innovative team that leads the way in association management? MMI - McClure Management Inc. is seeking a motivated and reliable Receptionist to become an integral part of our organization. As the front-line representative of our company, you will play a vital role in ensuring a positive and professional experience for our clients and colleagues. This is an in-office position, located in South Carlsbad, with working hours from 8 : 30 am to 5 : 00 pm, Monday to Friday.

Responsibilities :

  • Answering incoming calls and directing them to the appropriate person or department.
  • Processing emails, assisting owners with questions, and entering service requests.
  • Efficiently handling incoming and outgoing mail.
  • Managing key purchase requests and property amenity reservations.
  • Maintaining multiple calendars for scheduling appointments and meetings.
  • Updating vendor Certificates of Insurance (COI) to maintain compliance.
  • Managing printing orders and filing documents accurately.
  • Processing incoming mail.
  • Scanning documents.
  • Printing monthly documents.

Requirements

Skills Required :

  • Empathy : Ability to understand and empathize with the needs of clients and colleagues.
  • Determination : Willingness to take on challenges and find effective solutions.
  • Connection : Building and maintaining positive relationships with clients and team members.
  • Respect : Treating others with dignity and respect in all interactions.
  • Persistence : Staying committed to achieving objectives despite obstacles.
  • Imperturbability : Remaining calm and composed under pressure.
  • Trustworthy : Demonstrating integrity and confidentiality in handling sensitive information.
  • Detail-Oriented : Paying meticulous attention to details to ensure accuracy.
  • Dependable : Being punctual, reliable, and accountable for responsibilities.
  • Accountable : Taking responsibility for actions and delivering results as expected.

    • Required Qualifications :

  • 3-5 years of proven customer service experience or similar position.
  • High school diploma or equivalent.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Must be able to lift 30 lbs.
  • Ability to maintain extended periods of sitting and standing throughout the workday.
  • Continuous engagement in verbal communication with clients, guests, supervisors, associates, and vendors.
  • Proficient communication skills for both phone and in-person interactions to effectively address business-related matters.

    • Join our team and become a part of an organization that values its employees and provides opportunities for growth and advancement. As a Receptionist, you will be at the forefront of our organization, contributing to our success through your dedication and commitment to exceptional service. Hourly pay range is $18-$20 depending on experience.

    If you possess the required skills and qualifications and are excited about the prospect of working with a leading association management company, please submit your application with a resume highlighting your relevant experience. We look forward to hearing from you!

    Benefits

    We offer a generous benefits program. including; several paid holidays, vacation, 401K and medical contribution of 50%.

    If you are up for a great challenge, please respond by emailing your resume, your requested pay requirement and your customized cover letter in word and PDF format.   Responses received without these three items will not be considered.

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    Administrative Assistant • Carlsbad, CA, US