Collections Specialist

Collections Specialist in Lenexa

The Collections Specialist plays a critical role in ensuring timely and accurate payments from an assigned customer base. This position requires adherence to collection policies to optimize efforts and maintain a high standard of payment accuracy.

Responsibilities include :

• Generate a high volume of outbound collection outreaches daily via email and voice calls.
• Engage and promptly notify management of any customer's unwillingness to pay according to their payment terms.
• Maintain over 90% of accounts receivable at 3%.
• Pull a daily aging report for the assigned customer base and contact customers with past due balances greater than 30 days.
• Document collection efforts, payment status, billing issues, and resolution status.
• Communicate with customers in a courteous and professional manner.
• Document collection efforts in the company ERP system.
• Provide additional support to other departments when necessary to resolve customer issues.
• Respond to credit hold queues in a timely manner to avoid customer delays at the counter or delivery of the order.
• Monitor assigned shared accounts receivable credit department email inbox.

Essential skills :

Additional skills & qualifications :

Work environment :

The position follows a hybrid work model, with in-office work required from Tuesday to Thursday once training is complete. Standard working hours are from 8 AM to 5 PM.

Pay and benefits :

The pay range for this position is $22.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace type :

This is a hybrid position in Lenexa, KS.

Application deadline :

This position is anticipated to close on Sep 12, 2025.