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IT Support Specialist

IT Support Specialist

Colorado State UniversityFort Collins, CO
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The IT Support Specialist plays a critical role in supporting the success and efficiency of the International Programs team by ensuring effective use of office technology. This position works closely with all team members to provide high-quality group training and individualized instruction, enabling staff to feel confident and proficient with software applications and computer equipment.

Through proactive system maintenance and thorough testing, the IT Support Specialist ensures that technology functions reliably and efficiently. When issues arise, the IT Support Specialist provides prompt, courteous, and solutions-oriented support, helping to transform complex or unfamiliar technologies into accessible and empowering tools that enhance the work of each unit.

This role offers the opportunity to collaborate with a wide range of stakeholders, including internal team members, campus partners, IT professionals across the University, software and hardware vendors, and national user groups. The IT Support Specialist contributes to a collaborative, forward-thinking environment where technology is leveraged to support the global mission of International Programs.

This is an administrative professional position reporting to the Assistant Director for Data and Systems Resources. Required Job Qualifications

  • Bachelors degree in computer science, computer information systems, or related field OR any bachelors degree plus 4 years of full-time professional computer support experience
  • Demonstrated experience and knowledge with configuring and maintaining Microsoft Windows and Apples OSX-based computers in a networked environment
  • Ability to communicate effectively, both verbally and in writing, with constituents who have a wide range of technical knowledge and ability, including non-technical users
  • Willingness and ability to bend and lift up to 25 pounds and to occasionally work after hours or on the weekend
  • The successful candidate must be legally authorized to work in the United States by the proposed start date. International Programs cannot sponsor a visa for this position.

Preferred Job Qualifications

  • Experience providing desktop computer support in an academic environment
  • Working knowledge of iOS and / or Android-based devices
  • Experience troubleshooting Microsoft applications (Word, Excel, Outlook, Teams, OneNote, PowerPoint, OneDrive) in a cloud-based enterprise or education environment.
  • Experience with data management software
  • Experience with web design software such as Adobe Creative Suite, Dreamweaver, etc.
  • Experience developing and delivering training to small and large groups
  • Professional work experience providing customer service
  • Demonstrated ability to work as an effective team member

    • Essential Duties Job Duty Category Technical Support Duty / Responsibility

  • Provide desktop and laptop computer hardware / software installation and support, including Apple computers, to ensure professional and student team members have functioning desktop and laptop computers.
  • Provide support for iOS and Android-based devices for team members and be the point of contact for all CSU contracted phones to ensure they have access to OIP resources.
  • Research evolving technical needs of the office and recommend / coordinate upgrades and / or innovations, including virus detection and removal.
  • Maintain expertise in the use of all software used by OIP, and support team members when they have trouble using it.
  • Provide audio-visual support for presentations.
  • Assist with webpage updates and maintenance.
  • Keep current with the latest technologies.

    • Percentage Of Time 50% Job Duty Category Training Duty / Responsibility

  • Create and present in-person training for team members on the use of specialized software and equipment used by International Programs. Training will be both on an individual basis and in large groups.
  • Develop videos, documents, and other reference materials as a resource for training team members and other stakeholders on office procedures.
  • Stay up-to-date on new software features and updates and effectively communicate any upgrades or changes to team members.

    • Percentage Of Time 25% Job Duty Category Business Process Analysis Duty / Responsibility

  • Analyze the effectiveness of business processes that use office technology.
  • Recommend enhancements, automations, and customizations to the supervisor and to unit leadership.
  • Work with software vendors to request and implement bug fixes and new features.

    • Percentage Of Time 15% Job Duty Category University Outreach and Collaboration Duty / Responsibility

  • Represent OIP in CSU IT community meetings and activities, as well as other campus-wide technology groups and committees as needed.
  • Assist campus partners in using OIP systems. Visit other buildings as needed to troubleshoot issues and provide in-person support.
  • Maintain working relationships with software vendors and user communities.

    • Percentage Of Time 5% Job Duty Category Service Duty / Responsibility

  • Participate in a work group, committee, etc. that is outside the scope of regular duties but supports OIP, CSU, or the professional community.

    • Percentage Of Time 5% Application Details

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    It Support Specialist • Fort Collins, CO