Desktop Support Services Manager

Department : University Health Services

Appointment Type and Duration : Regular Ongoing

Salary : Commensurate with experience

Compensation Band : OS-OA07-Fiscal Year 2025-2026

FTE : 1.0

Application Review Begins

September 15 2025; position open until filled.

Special Instructions to Applicants

To ensure consideration please upload the following with your online application :

Cover letter which expresses your interest in the position and fully articulates how you meet the minimum qualifications professional competencies and any preferred qualifications you may have

Current resume / CV which includes dates of employment

Applicants will also be asked to submit the name and contact information for three professional references one of which is preferred to be a current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

Department Summary

The Division of Student Life supports the universitys academic mission and strategic plan through comprehensive programs and services that promote and advance student learning and success while fostering an inclusive and vibrant campus community. Student Life includes four major portfolios the Office of the Dean of Students Experiential Learning & Engagement Health & Wellbeing and Division Administration. Key programs and departments within the division include but are not limited to University Health Services Erb Memorial Union Physical Education & Recreation Parent and Family Programs Major Student Events (Commencement Homecoming University Day) Fraternity and Sorority Life Counseling Health Promotion Multicultural and Identity Based Support Services Student Government Engagement & Success Student Conduct and Community Standards and Support for Students in Crisis and Students of Concern.

University Health Services (UHS) is a unit within the Division of Student Life and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

Position Summary

Reporting to the Assistant Director for Information Technology the Desktop Support Services Manager is responsible for planning organizing and overseeing IT support for University Health Services. UHS IT support includes the following areas : service desk (help desk call center and desktop support) knowledge-management accounts and access-management classroom support and system administration duties.

The incumbent in this position will require and use technical expertise to provide solutions while managing the administrative functions of the unit including management within an assigned budget and supervision of employees performing technical conjunction with UHS Leadership this position will help to ensure staff and students needs are met. The Desktop Support Services Manager will be responsible for management of services in respective areas which includes maintaining high quality of services recommending and implementing best practice / industry standards meeting Service Level Agreements identifying opportunities for improvement retiring old services and starting new services.

The Desktop Support Services Manager will be expected to provide support to the Assistant Director for Information Technology and work with other leadership within UHS to meet technology needs across the department. This position will be expected to work with both technical and non-technical users. Decisions made by this position have major impacts on the management and operations of specific areas within the university. This position may contribute to important goal setting operation and business decisions that affect the departments ability to deliver services. It is expected that this position will ensure compliance with federal state and university policies and regulation while maintaining appropriate internal controls.

This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and / or System of Award Management (SAM). In addition employee must follow Compliance with UHS policies regarding tuberculosis screening measles and mumps (MMR) seasonal flu hepatitis B and other immunization requirements.

Minimum Requirements

Bachelors degree from an accredited college or university or equivalent knowledge and experience

Three (3) years of experience managing an IT support service such as service desk (help desk and desktop support) computer lab management knowledge management or accounts and access management

1 year of management experience providing direct and indirect supervision coaching and mentoring to information technology professionals or student-employees or leading IT implementation projects

Professional Competencies

Ability to work collaboratively with a team of diverse IT professionals clients and partners

Experience establishing credibility and relationships with senior leadership colleagues and customers

Ability to assess functional requirements and direct experience implementing appropriate technology process and management solutions

Excellent problem-solving skills

Ability to adapt to a rapidly changing technical environment

Effective communication skills including the ability to explain technical concepts to audiences with a wide range of technical skills

Experience with and / or commitment to working effectively with individuals from diverse backgrounds in support of an inclusive and welcoming environment

Preferred Qualifications

Bachelors degree in Computer Science or related field

Experience working in Information Technology within higher education

Previous experience with evaluating and implementing customer facing Helpdesk or Service Desk services in a Higher Education environment

Experience with developing and maintaining short-term and long-term plans and budgets for an IT team

Experience with Information Technology Infrastructure Library (ITIL) or Information Technology Service Management (ITSM)

FLSA Exempt : Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit our website.

The University of Oregon is an equal opportunity institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please email us or call .

UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancy-related conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and / or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information related policies and complaint procedures are listed here.

In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.

Required Experience :

Manager

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1