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Business Office Associate - Lead

Business Office Associate - Lead

CarMaxWichita, KS, US
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Peer Leader And Mentor

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Essential Duties And Responsibilities :

  • Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
  • Participates in the "Manager on Duty" role responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
  • Participate and / or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
  • Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
  • Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
  • Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
  • Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
  • Assesses risk in Asset Protection reviews and approves store cash handling procedures.
  • Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications :

Work requires ability to :

  • Model what good looks like when interacting with Associates, customers and vendors
  • Create maintain a positive work environment
  • Delegate effectively in order to meet deadlines
  • Follow up with Associates inside and outside of the Business Office
  • Make decisions using independent and sound judgment
  • Resolve customer and associate concerns
  • Read, interpret and transcribe data in to maintain accurate records
  • Understand numeric filing system
  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills
  • Multi-task in a high energy, fast-paced work environment
  • Lift objects that weigh as much as 15-20 lbs
  • Speak and listen effectively while working with internal and external customers in person and over the phone
  • Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

    • Working Conditions :

  • Pleasant but noisy office environment
  • May require walking or standing for extended periods of time
  • Flexible work hours with opening and closing shifts that includes nights, weekends, holidays
  • Wears CarMax clothing (acquired through the company) at all times while working in the store

    • Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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    Office Associate • Wichita, KS, US