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Scheduling Supervisor

Scheduling Supervisor

Acorn StairliftsFlorida, Orlando, FL, US
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POSITION SUMMARY

Assist Scheduling team and management with work related training, administrative functions and tasks. Must be able to work under pressure, multi-task and handle confidential matters with discretion.

PRIMARY FUNCTIONS

  • Train new and existing scheduling agents on processes, procedures and systems.
  • Tracks and reports all scheduling performance metrics to Scheduling and Operations management team.
  • Ensures all confirmation calls for all appointments at 48 hour and 24 hours are completed
  • Clearing voicemails and returning calls
  • Reads, routes and tracks all incoming communication to the department
  • Reviews recordings for all active incident investigations and reports to management findings as required.
  • Book operations travel as needed (back-up)
  • Projects and reports assigned by management
  • Direct and carries out managerial responsibilities such as : time and attendance, performance management and progressive discipline
  • Observes all health / safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Liaise with Logistics team to ensure all stock is on site for required jobs
  • Liaise with Permit team to ensure all permit jobs are scheduled and completed to Acorn protocol.
  • Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
  • Create and maintain training curriculum for the department

SKILLS

  • Proficiency with computers, Word, Excel and Powerpoint
  • Proficient typing skills
  • Analytical Thinking
  • Ability to handle and prioritize multiple tasks
  • Communication skills
  • Interpersonal skills
  • Organization and planning skills
  • Extreme attention to details
  • Should possess good reading skills and have a clear speaking voice; Capacity for listening, dealing with confrontation, and overcoming objections.
  • Customer-centric mentality.

    • ATTRIBUTES

  • Ability to apply analytical and critical thinking
  • Professional communication
  • Ability to work and contribute to a positive team environment
  • Adaptability
  • Ethics
  • Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
  • Excellent verbal and written communication skills.
  • Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.
  • Works with integrity and ethically; supports organization’s culture, goals, and values.
  • Adheres to work schedule.

    • EDUCATION / EXPERIENCE

    High school diploma or general education degree (GED); or six (6) months to one (1) year related experience and / or training; or equivalent combination of education and experience.

    PHYSICAL REQUIREMENTS

    The employee must occasionally lift and / or move up to 10 lbs

    Regularly required to sit, talk, or listen; occasionally required to stand.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    WORK ENVIRONMENT

    The noise level in the work environment is usually moderate.

    NOTE :  This job description is not intended to be all-inclusive.

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    Scheduling Supervisor • Florida, Orlando, FL, US